publication . Article . 2013

Human resource management approaches in Spanish hotels: An introductory analysis

Marco-Lajara, Bartolomé; Úbeda García, Mercedes;
Restricted English
  • Published: 01 Dec 2013
  • Publisher: Elsevier
Although Spain is one of the most important tourism destinations in the world, Spanish tourism firms need to be more competitive in order to continue attracting citizens from other countries and human resource strategies can help. The present study aims to identify the specific human resource practices applied by hotels. The variables of interest are those related to human resource profile (number of employees, nationality and sex) and to human resource strategies (recruitment, hiring and training strategies). A survey of the hotel establishments in the Valencian Autonomous Region shows that a hard human resource approach prevails and that hotels apply the same ...
free text keywords: Human resource management, Universalistic approach, Contingent approach, Tourism management, Competitiveness, Hotels, Organización de Empresas
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