publication . Article . 2014

Quality Management, Environmental Management and Organizational Design in the Hotel Industry: A Qualitative Study

Tarí, Juan José; Molina-Azorín, José F.; López-Gamero, María D.; Pereira-Moliner, Jorge; Pertusa-Ortega, Eva;
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  • Published: 19 Feb 2014 Journal: Journal of Tourism Research & Hospitality, volume 3 (eissn: 2324-8807, Copyright policy)
  • Publisher: OMICS Publishing Group
  • Country: Spain
Abstract
The purpose of this paper is twofold. First, the paper analyzes the relationship between quality management and environmental management and their effects on hotel performance. Second, the article examines the relationship between these two management systems and organizational design. The paper uses an exploratory, qualitative approach based on interviews with managers and experts in the hotel industry. Based on a content analysis of interviews, the results lead to several propositions. Specifically, quality and environmental management influence hotel performance through mediating variables. Moreover, the implementation of quality management facilitates the im...
Subjects
free text keywords: Environmental management, Organizational design, Performance, Hotel industry, Organización de Empresas, Economics, Environmental resource management, business.industry, business, OPM3, Quality management, Design management, Qualitative research, Organizational architecture, Management system, Content analysis, Decentralization
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publication . Article . 2014

Quality Management, Environmental Management and Organizational Design in the Hotel Industry: A Qualitative Study

Tarí, Juan José; Molina-Azorín, José F.; López-Gamero, María D.; Pereira-Moliner, Jorge; Pertusa-Ortega, Eva;