publication . Article . 1997

ISO 9000 and the total quality management models

Ana Reyes Pacios Lozano;
Open Access English
  • Published: 01 May 1997
  • Publisher: Emerald Insight
  • Country: Spain
Abstract
Establishes the most outstanding differences between the ISO 9000 norms and total quality management as forms or manners of managing quality used in some information services. Compares two models of total quality: European Foundation for Quality Management and Malcolm Baldrige Awards.
Subjects
free text keywords: Baldrige Award, European Foundation for Quality Management, ISO 9000, TQM, Biblioteconomía y Documentación, Library and Information Sciences, Quality management system, Total quality management, Quality management, Quality assurance, business.industry, business, Management, Information system, Computer science
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