publication . Article . 1997

ISO 9000 and the total quality management models

Ana R. Pacios;
Open Access
  • Published: 01 May 1997 Journal: Library Management, volume 18, pages 148-150 (issn: 0143-5124, Copyright policy)
  • Publisher: Emerald
  • Country: Spain
Abstract
Establishes the most outstanding differences between the ISO 9000 norms and total quality management as forms or manners of managing quality used in some information services. Compares two models of total quality: European Foundation far Quality Management and Malcolm Baldrige Awards.
Subjects
free text keywords: Baldrige Award, European Foundation for Quality Management, ISO 9000, TQM, Biblioteconomía y Documentación, Library and Information Sciences
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