ISO 9000 and the total quality management models

Article English OPEN
Pacios Lozano, Ana Reyes;
  • Publisher: Emerald Insight
  • Related identifiers: doi: 10.1108/01435129710166464
  • Subject: Baldrige Award | European Foundation for Quality Management | ISO 9000 | TQM | Biblioteconomía y Documentación

Establishes the most outstanding differences between the ISO 9000 norms and total quality management as forms or manners of managing quality used in some information services. Compares two models of total quality: European Foundation far Quality Management and Malcolm B... View more
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