Soft skills for hard work: an exploration of the efficacy of the emotional literacy of practitioners working within the National Offender Management Service (NOMS) with high risk offenders

Doctoral thesis English OPEN
Knight, Charlotte;
  • Publisher: School of Applied Social Sciences
  • Subject: emotions | emotional literacy | emotional intelligence | probation practice | relationships | empathy

This study seeks to explore ways in which the emotional content of probation intervention with offenders is central to practitioner/offender relationships, but constitutes a discourse that has been largely silenced within an organisation that favours a business orientat... View more
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