publication . Doctoral thesis . 2012

Soft skills for hard work: an exploration of the efficacy of the emotional literacy of practitioners working within the National Offender Management Service (NOMS) with high risk offenders

Knight, Charlotte;
Open Access English
  • Published: 01 Jan 2012
  • Publisher: De Montfort University
  • Country: United Kingdom
Abstract
This study seeks to explore ways in which the emotional content of probation intervention with offenders is central to practitioner/offender relationships, but constitutes a discourse that has been largely silenced within an organisation that favours a business orientated model. Questions addressed within this thesis relate to how practitioners understand, regulate and work with emotion; how the organisational ‘silence’ on the subject is maintained and reinforced; the costs of this silencing and how practitioners endeavour to surmount it in their daily working practices. The term ‘emotional literacy’ (Killick 2006) captures the phenomenon of ‘emotion work’ or th...
Subjects
free text keywords: emotions, emotional literacy, emotional intelligence, probation practice, relationships, empathy
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publication . Doctoral thesis . 2012

Soft skills for hard work: an exploration of the efficacy of the emotional literacy of practitioners working within the National Offender Management Service (NOMS) with high risk offenders

Knight, Charlotte;