publication . Article . 2016

The effect of foreign accent on employability : a study of the aural dimensions of aesthetic labour in customer-facing and non-customer-facing jobs

Timming, Andrew R.;
Open Access English
  • Published: 05 May 2016
Abstract
Using quantitative methods, this article examines the effect of foreign accents on job applicants’ employability ratings in the context of a simulated employment interview experiment conducted in the USA. It builds upon the literature on aesthetic labour, which focuses largely on the role of physical appearance in employment relations, by shifting attention to its under-investigated auditory and aural dimensions. The results suggest that the managerial respondents actively discriminate in telephone-based job interviews against applicants speaking Chinese-, Mexican- and Indian-accented English, and all three are rated higher in non-customer-facing jobs than in cu...
Subjects
free text keywords: Aesthetic labour, Discrimination, Migrants, Prejudice, Recruitment, Selection, HD28 Management. Industrial Management, NDAS, HD28
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