Is lean service promising? A socio-technical perspective

Article English OPEN
Hadid, W.; Mansouri, S.A.; Gallear, D.;
  • Publisher: Emerald
  • Related identifiers: doi: 10.1108/IJOPM-01-2015-0008
  • Subject: Lean service social practices | Socio-technical systems theory | Lean service technical practices | Firm performance | Partial least squares (PLS-SEM)

Purpose – This research paper contributes to the ongoing debate about the effectiveness of lean practices in the service sector. Design/methodology/approach – This paper combines objective and subjective empirical data from a relatively large number of UK, medium and... View more
  • References (2)

    Agarwal, R., Green, R., Brown, P.J., Tan, H. and Randhawa, K. (2013). Determinants of quality management practices: An empirical study of New Zealand manufacturing firms. International Journal of Production Economics, 142 (1), 130-145

    Alsmadi, M., Almani, A. and Jerisat, R. (2012). A comparative analysis of Lean practices and performance in the UK manufacturing and service sector firms. Total Quality Management and Business Excellence, 23 (3-4), 381-396

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