publication . Article . 2016

Key performance indicators for successful simulation projects

Jahangirian, M; Taylor, SJE; Young, T; Robinson, S;
Open Access English
  • Published: 01 Jan 2016 Journal: Journal of the Operational Research Society (issn: 0160-5682, Copyright policy)
  • Publisher: Springer Nature
  • Country: United Kingdom
Abstract
There are many factors that may contribute to the successful delivery of a simulation project. To provide a structured approach to assessing the impact various factors have on project success, we propose a top-down framework whereby 15 Key Performance Indicators (KPI) are developed that represent the level of successfulness of simulation projects from various perspectives. They are linked to a set of Critical Success Factors (CSF) as reported in the simulation literature. A single measure called Project’s Success Measure (PSM), which represents the project’s total success level, is proposed. The framework is tested against 9 simulation exemplar cases in healthca...
Subjects
free text keywords: Simulation, Key performance indicator, Health service, Marketing, Management Science and Operations Research, Strategy and Management, Management Information Systems, Project success, Critical success factor, Operations management, Computer science, Performance indicator, Health care, business.industry, business, Health services
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publication . Article . 2016

Key performance indicators for successful simulation projects

Jahangirian, M; Taylor, SJE; Young, T; Robinson, S;