Service Quality Measurements: A Review

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Ali Ramezani Ghotbabadi; Setareh Feiz; Rohaizat Baharun;
  • Journal: Service Quality, SERVQUAL, SERVPERF, Hierarchical, Multidimentional,volume 5,issue 2 February,pages267-286
  • Subject: M31

Service quality measurement is one of the significant measurement tools for firms to understand consumers’ needs and wants by analyzing the experience of consumers and customers’ satisfaction on the services provided. Although there is no general agreement on one partic... View more
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