publication . Article . 2014

Insurance Salespeople's Attitudes towards Collusion: The Case of Taiwan’s Car Insurance Industry

Lu-Ming Tseng; Wen-Pin Su;
Open Access
  • Published: 01 Jan 2014 Journal: The Geneva Papers on Risk and Insurance Issues and Practice, volume 39, issue 1 January, pages 25-41
Abstract
Insurance researchers believe that the increase in insurance fraud may be associated with the unethical decisions made by some insurance salespeople. However, to date, research that has empirically investigated the link between insurance salespeople and collusion is scant. Using the car insurance industry in Taiwan as an example, this paper explores the impact of the opportunity to obtain the fraudulent claim and that of the size of actual loss on car insurance salespeople's attitudes towards collusion in situations involving contract renewal and non-covered loss. The results showed that the size of actual loss and the fraud type (customer fraud vs insider fraud...
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