publication . Article . 2011

Web 2.0 Technologies in Internal and External Communications in the Banking Sector

Marton Sakal; Predrag Matkovic; Pere Tumbas;
Open Access
  • Published: 01 Jan 2011
Abstract
In a setting where the market-based economy is gradually yielding to a network-based economy, and social and economic relations are increasingly based on networking, banks are not exempt from changes brought about by developments in ICT and the Internet permeating every pore of social and economic life. Over the past few years, Web 2.0 technologies have made a significant impact on internal and external information flow in banking organizations, changing their analogue nature into digital, through blogs, wikis, multimedia sharing and social networking sites.Key words: financial institutions, banking sector, Web 2.0, blogs, wikis, multimedia sharing, social netwo...
Subjects
free text keywords: financial institutions, banking sector, Web 2.0, blogs, wikis, multimedia sharing, social networking, Web 2.0 applications/services, jel:O33, jel:O39, jel:M39

ANDERSON, P. (2007, February). What is Web 2.0? Ideas, technologies and implications for education. Retrieved September 2, 2010, from CiteSeeRx: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.108.9995&rep=rep1&type=pdf BAGGETUN, R. - WASSON, B. (2006). Self-Regulated Learning and Open Writing. European Journal of Education, 41 (3-4), 453-472.

BIANCHI, L. (2010, May 10). Twitter Facts & Figures. Retrieved September 25, 2010, from Viral Blog: http://www.viralblog.com/research/twitter-facts-figures/ BAKER, J. - MOORE, S. (2008). Distress, Coping, and Blogging: Comparing NewMyspace Users by Their Intention to Blog. Cyberpsychology & Behaviour , 11 (1).

BOGATIN, D. (2006, September 7). Why Digg fraud, Google bombing, Wikipedia vandalism will not be stopped.

Retrieved December 14, 2010, from ZDNet: http://www.zdnet.com/blog/micro-markets/why-digg-fraud-googlebombing-wikipedia-vandalism-will-not-be-stopped/420 BUSSMANN, J. - HYDE, P. - SANDROCK, J. (2011, May 24). Banking on Social Media. Retrieved December 12, 2011, from Banking on Social Media: http://www.strategy-business.com/article/11202?pg=0 DYBWAD, B. (2005). Approaching a definition of Web 2.0. Retrieved 2010, from Socialsoftware: http://socialsoftware.weblogsinc.com/2005/09/29/approaching-a-definition-of-web-2-0/ EIDE, F. - EIDE, B. (2005, March 02). Brain of the Blogger. Retrieved November 7, 2010, from Eide Neurolearning Blog: http://eideneurolearningblog.blogspot.com/2005/03/brain-of-blogger.html STOBBE, A. (2009, November 29). Web 2.0: Mehr Chancen als Risiken für Unternehmen. Retrieved August 5, 2011, from Deutsche Bank, Corporate Finance Deutschland: https://www.globalbanking.db.com/docs/Enterprise_Web_2.0.pdf TAVAN, D. (2011, February 23). The case for social media engagement. Retrieved January 15, 2012, from Retail Banker International: http://www.vrl-financial-news.com/retail-banking/retail-banker-intl/issues/rbi-2011/rbi-646/thecase-for-social-media-enga.aspx VANDER WAL, T. (2010, October 8). Folksonomy. Folksonomy Coinage and Definition. Retrieved January 22, 2011, from Vanderwal.net: http://www.vanderwal.net/folksonomy.html WILLIAMS, B. J. - JACOBS, JJ. (2004). Exploring the use of blogs as learning spaces in the higher education sector.

Australasian Journal of Educational Technology , 20 (2), 232-274.

WORTHAM, J. (2007, December 17). After 10 Years of Blogs, the Future's Brighter Than Ever. Retrieved November 1, 2010, from Wired: http://www.wired.com/entertainment/theweb/news/2007/12/blog_anniversary WU, T. (2005, October 17). Leggo My Ego. Google Print and the other culture war. Retrieved June 22, 2010, from Slat Magazin: http://www.slate.com/id/2128094/

Any information missing or wrong?Report an Issue