Globalisation, volatile markets, legal changes and technical progress have an immense impact on business environments in most industries. More and more IT is deployed to manage the complexity. As a result, companies and organisations have to handle growing volumes of data which have become a valuable asset. The ability to benefit from this asset is increasingly essential for business success. Therefore, fast storage, reliable data access, intelligent information retrieval, and new decision-making mechanisms are required. Business Intelligence (BI) and Performance Management (PM) offer solutions to these challenges.
free text keywords: Data storage; Relevant knowledge; Analytic tools; Communication; Target values; Operational level; Business strategy; Holistic approach; Enterprise Performance Management, jel:C81, jel:C82, jel:M15, jel:M21, jel:G10, jel:Q55