The influence of quality on e-commerce success: an empirical application of the Delone and Mclean IS success model

Article English OPEN
Ultan Sharkey; Murray Scott; Thomas Acton;
  • Publisher: IGI Global
  • Journal: International Journal of E-Business Research (IJEBR),volume 6,issue 1 January,pages68-84
  • Related identifiers: doi: 10.4018/jebr.2010100905
  • Subject: IS use | Consumer-web site interaction | Web-based commerce | IS performance evaluation | E-business | E-commerce models | Business Information systems

This research addresses difficulties in measuring e-commerce success by implementing the DeLone and McLean (D&M) model of IS success (1992, 2003) in an e-commerce environment. This research considers the influence of quality on e-commerce success by measuring the inform... View more