publication . Article . 2004

Managing Knowledge-Based Resource Capabilities Under Uncertainty

Janice E. Carrillo; Cheryl Gaimon;
Open Access
  • Published: 01 Jan 2004 Journal: Management Science, volume 50, issue 11 November, pages 1,504-1,518
A firm's ability to manage its knowledge-based resource capabilities has become increasingly important as a result of performance threats triggered by technology change and intense competition. At the manufacturing plant level, we focus on three repositories of knowledge that drive performance. First, the physical production or information systems represent knowledge embedded in the plant's technical systems. Second, the plant's workforce has knowledge, including diverse scientific information and skills, to effectively operate the technical systems. Third, the firm's managerial systems embody knowledge in the form of goals, reward systems, and control and coord...
free text keywords: knowledge-based resource capabilities, process change, workforce training, knowledge management, managerial systems, uncertainty
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