publication . Article . 2012

The Perceived Leadership Style and Employee Performance in Hotel Industry – a Dual Approach

Andreia ISPAS;
Open Access
  • Published: 01 Jan 2012 Journal: REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, volume 13, issue 2 May, pages 294-304
Hotel industry is an industry based on specific services and a high degree of employees (especially front line employees) client direct contact. A good relationship with the manager helps the subordinate to work beyond his daily effort, to be oriented to improve continuously his work performance and to give maximum of satisfaction to clients. This research paper is aiming to discuss the perceived leadership style and employees’ individual performance related to job satisfaction and organizational commitment in the hotel industry from Romania. In order to achieve this, it was explored a dual perception: managers’ perception and employees’ perception. Four leaders...
ACM Computing Classification System: ComputingMilieux_THECOMPUTINGPROFESSIONComputingMilieux_MISCELLANEOUS
free text keywords: leadership style; employee performance; hotel industry; job satisfaction; organizational commitment., jel:M10, jel:J54, jel:M51

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