A study of the relationships between quality management practices and organizational performance in the shipping industry

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T C E Cheng; Petrus W C Choy;
(2013)
  • Journal: Maritime Economics & Logistics,volume 15,issue 1 March,pages1-31

It is generally accepted that firms that pursue sound quality management practices will become more competitive due to enhanced business excellence and performance. However, relatively little research has studied the relationships between quality management practices an... View more
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