Qualitative techniques for managing operational risk
Operational risk; Risk self-assesment; risk-mapping; key risk indicators; scorecards; scenario analysis
Qualitative techniques are essential tools for identifying and assessing operational risk (OR). Their relevance in assessing OR can be understood due to the lack of a quantitative static model capable of capturing the dynamic operational risk profile which is shaped by managerial decisions. An operational risk profile obtained solely from historical loss data could further change due to corrective actions implemented by the bank after the occurrence of those events. This document introduces some of the most common techniques used to manage OR including OR self-assessment, key risk indicators (KRIs), risk-mapping, scorecards and scenario-analysis. These techniques are still relatively new and the particular features of each bank shape the way they are implemented. Due to the heterogeneity in the way these techniques are applied, the document offers many examples to illustrate the use of these managerial tools.