publication . Preprint . 2008

Performance improvement planning : developing effective billing and collection practices

Open Access
  • Published: 01 Apr 2008
Effective billing and collection systems are a critical component for ensuring the viability of a service provider. Improving billing and collection activities has an immediate impact on the revenue streams of a service provider that can, in turn, help the service provider in improving services. However, while effective billing and collection practices depend on many internal factors (including customer databases, the extent of metered and unmetered service provision, tariff and billing structures, delivery of bills, and facilities for customer payments), the institutional arrangements under which service providers operate and provide services determine whether ...
free text keywords: Town Water Supply and Sanitation,Urban Water Supply and Sanitation,Water Use,E-Business,Sanitation and Sewerage

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