publication . Other literature type . Preprint . 2002

EFFECTS OF EBT CUSTOMER SERVICE WAIVERS ON FOOD STAMP RECIPIENTS: EXECUTIVE SUMMARY

Kirlin, John A.; Logan, Christopher; Kirlin, John A.; Logan, Christopher;
English
  • Published: 01 Jan 2002
  • Publisher: Unknown
Abstract
Most State agencies are now using electronic benefits transfer (EBT) systems to issue food stamp benefits. To promote operational efficiency, some States have received waivers of certain rules governing EBT use. An exploratory study was conducted to ascertain the effects of these waivers on food stamp recipients. The results show that two of the waivers-those allowing recipients to select their own personal identification numbers and to receive EBT training by mail rather than in person-cause new food stamp recipients in waiver States to have more difficulties in using the electronic system than new recipients in nonwaiver States. Further, the difficulties are m...
Subjects
free text keywords: EBT, new recipients, customer service, vulnerable subgroups, recipient satisfaction, Food Consumption/Nutrition/Food Safety, Food Security and Poverty,, Food Consumption/Nutrition/Food Safety, Food Security and Poverty, EBT, new recipients, customer service, vulnerable subgroups, recipient satisfaction
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publication . Other literature type . Preprint . 2002

EFFECTS OF EBT CUSTOMER SERVICE WAIVERS ON FOOD STAMP RECIPIENTS: EXECUTIVE SUMMARY

Kirlin, John A.; Logan, Christopher; Kirlin, John A.; Logan, Christopher;