Article OPEN
Andreea ZAMFIR (2013)
  • Journal: Business Excellence and Management, volume 3, issue 3 September, pages 55-60
  • Subject: Strategic management, Service organizations, Conceptual model, Knowledge-based society, Collaboration, Value co-creation
    • jel: jel:M19

This paper provides a knowledge-based strategic management of services model, with a view to emphasise an approach to gaining competitive advantage through knowledge, people and networking. The long-term evolution of the service organization is associated with the way in which the strategic management is practised.
  • References (16)
    16 references, page 1 of 2

    Bowen, J. and Ford, R. C. (2002), Managing Service Organizations: Does Having a "Thing" Make a Difference?, Journal of Management, 28(3), 447-469.

    Daft, R. L. (1992), Management, New York: Dryden Press.

    Grönroos, C. (1994), From Scientific Management to Service Management. A Management Perspective for the Age of Service Competition, International Journal of Service Industry Management, 5(1), 5- 20.

    Istocescu, A. (2005), Strategia şi managementul strategic al organizaţiei. Concepte fundamentale. Aplicaţii manageriale, Bucharest: Editura ASE.

    Learned, A., Christensen, N., Andrews, J. and Guth, S. (1990), Strategic Management, Harvard Business Review, 24, 47.

    Lovelock, C. H. and Wright, L. K. (1999), Principles of Services Marketing and Management, Upper Saddle River: Prentice Hall.

    Lusch, R. F., Vargo, S. L. and O‟Brien, M. (2007), Competing through Service: Insights from ServiceDominant Logic, Journal of Retailing, 83(1), 5-18.

    Metters, R. and Vargas, V. (2000), A Typology of De-coupling Strategies in Mixed Services, Journal of Operations Management, 18(6), 663-682.

    Nicolescu, O., Plumb, I., Pricop, M., Vasilescu, I. and Verboncu I. (coordinators) (2003), Abordări moderne în managementul şi economia organizaţiei, Bucharest: Editura Economică.

    Pearce, J. A. and Robinson, R. B. Jr. (1991), Strategic Management, Illinois: Irwin Homewood.

  • Metrics
    No metrics available
Share - Bookmark