A STRATEGIC MANAGEMENT MODEL FOR SERVICE ORGANIZATIONS

Article OPEN
Andreea ZAMFIR (2013)
  • Journal: Business Excellence and Management, volume 3, issue 3 September, pages 55-60
  • Subject: Strategic management, Service organizations, Conceptual model, Knowledge-based society, Collaboration, Value co-creation
    • jel: jel:M19

This paper provides a knowledge-based strategic management of services model, with a view to emphasise an approach to gaining competitive advantage through knowledge, people and networking. The long-term evolution of the service organization is associated with the way in which the strategic management is practised.
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