publication . Article . 2001

Work-Team Implementation and Trajectories of Manufacturing Quality: A Longitudinal Field Study

Rajiv D. Banker; Joy M. Field; Kingshuk K. Sinha;
Open Access
  • Published: 01 Jan 2001 Journal: Manufacturing & Service Operations Management, volume 3, issue 1 November, pages 25-42
Abstract
The study examines the sustainability of manufacturing quality improvements following the implementation of work teams on production lines. We posit that the impact on manufacturing quality, measured as the defect rate trajectory, is monotonically nonincreasing over time and may, more specifically, assume the shape of an inverted S-curve. Employing a longitudinal research design, we investigate four work teams over a 28-month period in a field setting. Each team corresponds to one of the four interconnected production lines in an electromechanical assembly plant operated by a Fortune 500 firm. Results of our empirical analysis support the sustainability of quali...
Subjects
free text keywords: Work-Teams, Manufacturing Quality, Field Study, Management Science and Operations Research, Strategy and Management, Manufacturing quality, Production line, Economics, Longitudinal field, Sustainability, Work teams, Research design, Trajectory, Operations management
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publication . Article . 2001

Work-Team Implementation and Trajectories of Manufacturing Quality: A Longitudinal Field Study

Rajiv D. Banker; Joy M. Field; Kingshuk K. Sinha;