Work-Team Implementation and Trajectories of Manufacturing Quality: A Longitudinal Field Study

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Rajiv D. Banker; Joy M. Field; Kingshuk K. Sinha;
(2001)
  • Journal: Manufacturing & Service Operations Management,volume 3,issue 1 November,pages25-42
  • Related identifiers: doi: 10.1287/msom.3.1.25.9996
  • Subject: Work-Teams, Manufacturing Quality, Field Study

The study examines the sustainability of manufacturing quality improvements following the implementation of work teams on production lines. We posit that the impact on manufacturing quality, measured as the defect rate trajectory, is monotonically nonincreasing over tim... View more
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