publication . Article . 2014

Service technologies as factor of service and tourism companies' competitiveness

Zhanna Gornostaeva; Vladimir Zhidkov;
Open Access
  • Published: 01 Jan 2014 Journal: Published in Review of Applied Socio-Economic Research, volume 8, issue 2 June, pages 78-86
The authors define the role of service technology in shaping the quality of service and tourism companies, the authors' method of measuring the quality of service and tourism businesses and developing a conceptual model of quality of service and the conceptual model of the internal quality of the service, and also carry out testing of the model on the example of the 'Intourist' Hotel in Volgograd, Russia.
free text keywords: competitiveness, quality of services, service and tourism companies, service technology, jel:M31

[7] Z. V. Gornostaeva The improvement of the technology of the service processes for the development of barrier-free Russian market of services. Life Science Journal. 2014, 11(11s): 412-416.

[8] J. Gornostaeva, E. Alekhina and I. Kushnareva. Comparative analysis of efficiency of activity of service companies in Russia and the countries of Eastern Europe. Review of Applied Socio- Economic Research. 2014, 7(1): 61. [OpenAIRE]

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