publication . Article . Other literature type . 1986

Organizational information requirements, media richness and structural design

Daft, Richard L.; Lengel, Robert H.;
Open Access
  • Published: 01 May 1986 Journal: Management Science, volume 32, pages 554-571 (issn: 0025-1909, eissn: 1526-5501, Copyright policy)
  • Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
Abstract
This paper answers the question, "Why do organizations process information?" Uncertainty and equivocality are defined as two forces that influence information processing in organizations. Organization structure and internal systems determine both the amount and richness of information provided to managers. Models are proposed that show how organizations can be designed to meet the information needs of technology, interdepartmental relations, and the environment. One implication for managers is that a major problem is lack of clarity, not lack of data. The models indicate how organizations can be designed to provide information mechanisms to both reduce uncertain...
Subjects
free text keywords: information in organizations, structural design, organization structure, Management Science and Operations Research, Strategy and Management, Information mapping, Information quality, Information system, Knowledge management, business.industry, business, Organizational information theory, Media richness theory, Information needs, Information processing, Economics, Organizational structure
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publication . Article . Other literature type . 1986

Organizational information requirements, media richness and structural design

Daft, Richard L.; Lengel, Robert H.;