publication . Article . 2012

Internet Banking Security Strategy: Securing Customer Trust

Frimpong Twum; Kwaku Ahenkora;
Open Access
  • Published: 06 Nov 2012 Journal: Journal of Management and Strategy, volume 3 (issn: 1923-3965, eissn: 1923-3973, Copyright policy)
  • Publisher: Sciedu Press
Abstract
Internet banking strategies should enhance customers¡¯ online experiences which are affected by trust and security issues. This study provides perspectives of users and nonusers on internet banking security with a view to understanding trust and security factors in relation to adoption and continuous usage. Perception of internet banking security influenced usage intentions. Nonusers viewed internet banking to be insecure but users perceived it to be secure with perceived ease of use influencing continuous usage. Perception of internet banking security was positively influenced by trust in the internet banking system, trust of the provider, threat awareness, ava...
Subjects
free text keywords: Internet banking, Strategy, Customer trust, Usage intention, Non users
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