Price and Service Discrimination in Queuing Systems: Incentive Compatibility of Gc\mu Scheduling

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Jan A. Van Mieghem;
  • Journal: Management Science, volume 46, issue 9 September, pages 1,249-1,267
  • Identifiers: doi: 10.1287/mnsc.46.9.1249.12238
  • Subject: pricing, quality of service (QoS), differentiation, queuing, incentive compatibility, asymmetric information, delay costs, scheduling, dynamic priority, generalized c\mu rule, threshold rules

This article studies the optimal prices and service quality grades that a queuing system---the "firm"---provides to heterogeneous, utility-maximizing customers who measure quality by their experienced delay distributions. Results are threefold: First, delay cost curves ... View more
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