SOME ASPECTS OF TOTAL QUALITY MANAGEMENT: USING THE DEMING CYCLE IN THE MANAGEMENT OF TAXES

Article OPEN
DANIELA-LIDIA ROMAN;
(2012)
  • Journal: Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE,volume 6,issue 1 November,pages81-88
  • Subject: Deming model, public administration, public services, taxes management, Total Quality Management.
    acm: ComputingMilieux_GENERAL | ComputingMilieux_LEGALASPECTSOFCOMPUTING

Activity for establishing, collecting and tracking collecting of taxes (AFECTCT) is important for public finances because the taxes provide most of the public funds, and, at the same time, they are important levers which the state influence the behavior of entrepreneurs... View more
  • References (30)
    30 references, page 1 of 3

    A.Al- Hayani et al. (2010). Applying the Total Quality Management (TQM) Model and the Holistic Model for Quality Management in Higher Education. Research Journal of Medical Sciences, Volume 4, Issue: 2, PP: 102-106.

    Anderson, J., Rungtusanatham, M., & Schroeder, R. (1994). A theory of quality management underlying the Deming management method. Academy of Management Review(19), 472-509.

    Deming, W.E. (1993). The New Economics. MIT Press. Cambridge, MA.

    Deming, W.E. (1986). Out of Crisis. Cambridge, Massachusetts, Institute of Technology, USA.

    Dobrin, C. (2007). Managementul calităţii. Ed. ASE, Bucureşti.

    Dobrin, C. (2005). Flexibilitatea în cadrul organizaţiei, aspecte tactice şi operaţionale. Ed. ASE, Bucureşti.

    Dobrin C. (2005). Calitatea în sectorul public. Ed. ASE, Bucureşti.

    Douglas, T., & Fredendall, L. (2004). Evaluating the Deming Management Model of Total Quality in services. Decision Sciences,35(3), 393-422.

    Fisher, M., Barfield, J., Li, J., & Mehta, R. (2005). Retesting a Model of the Deming Management Method. Total Quality Management, 16(3), 401-412.

    Khan, Muhammad A. (2010). Evaluating the Deming Management Model of Total Quality in Telecommunication Industry in Pakistan. An Empirical Study, International Journal of Business and Management, Vol. 5, No. 9; September 2010.

  • Metrics
Share - Bookmark