publication . Article . 2014

The Link Between Leader-Member Exchange, Organizational Citizenship Behavior and Job Satisfaction: A Case Study on Local Government

Rashidah Mohamad Ibrahim; Aziz Amin; Munir Salleh;
Open Access
  • Published: 18 May 2014 Journal: International Journal of Academic Research in Business and Social Sciences, volume 4 (eissn: 2222-6990, Copyright policy)
  • Publisher: Human Resources Management Academic Research Society (HRMARS)
Being the lowest level of government after Federal and State governments, local governments are considered as the managers of urban environment due to their multifarious services functions which drives the economic growth and social development of a particular district. The heterogeneous services provided are constantly being reviewed and appraised by the public where statistics from Public Complaint Bureau showed worrying numbers with high number of complaints being recorded for four consecutive years ending 2012. Hence, the goal of this study is to analyse the impact of leader-member exchange (LMX) and organizational citizenship behaviour (OCB) on job satisfac...
free text keywords: Organizational Citizenship Behaviour, Job Satisfaction, Leader-Member Exchange, Local Government, Malaysia
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