Allen, F.., McAndrews, J., Strahan, P. (2001) E-finance: An Introduction, [OpenAIRE]
Working Paper No. 01-36. Financial Institutions Center, Wharton University,
Philadelphia, PA, 7 October.
Andreassen, T.W. (2000) Antecedents to satisfaction with service recovery, [OpenAIRE]
European Journal of Marketing, Vol. 34 No. ½, p. 156-75.
Balaure,V. (2000) Marketing payment,Uranus Publishing House, Bucharest,
Bitner, M.J., Booms, B.H., Tetreault, M.S. (1990) The service encounter:
54, January, p. 71-84.
Bitner, M.J.,Zeithaml, V.A. ( 2003) Service Marketing. New Delhi: Tata
Cechin, Crista, P. (2004) Banks and bankingoperations, Mirton Publishing
House, Timisoara, p.235-267.
Cetină, I. (2005) Financial Banking Marketing,Economic Publishing House,
Danila.,N. (2004) Retail Banking payment, ExpertPublishing House,