DISPARITIES BETWEEN SERVICES DEMANDED AND SERVICES RECEIVED IN TAIWANESE RESTAURANTS

Article OPEN
Jui-Kuei Chen; I-Shuo Chen;
(2010)
  • Journal: Global Journal of Business Research, volume 4, issue 1, pages 59-69
  • Subject: Taiwan; SERVQUAL
    • jel: jel:C10 | jel:M10 | jel:M31

The aim of this study is to evaluate the service quality performance of Taiwanese foreign restaurants. After a review of the literature on service quality and discussions with managers of Taiwanese foreign restaurants, we decided to use the DINERSERV questionnaire. The ... View more
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