publication . Article . 2014

BUSINESS PROCESS MANAGEMENT IN INSURANCE CASE OF JADRANSKO INSURANCE COMPANY

Sanja Coric; Danijel Bara;
Open Access
  • Published: 01 Jan 2014 Journal: Interdisciplinary Management Research, volume 10, pages 866-887
Abstract
Selling insurance products in conditions of today’s modern technological solutions is faced with numerous challenges. Business processes in insurance as well as the results of these business processes are the real interface to policyholders. Modeling and analysis of business process in insurance ensure organizations to focus on the customer and increase the efficiency and quality of work. Managing critical business processes in every single organization, likewise in insurance is a key factor for the success. To succeed in today’s business environment, insurance companies must possess two important things: 1. Business processes that are cost effective and error-f...
Subjects
free text keywords: business process, business process management, business process operationalization, insurance, jel:G22
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