publication . Article . 2014


Sanja Coric; Danijel Bara;
Open Access
  • Published: 01 Jan 2014 Journal: Interdisciplinary Management Research, volume 10, pages 866-887
Selling insurance products in conditions of today’s modern technological solutions is faced with numerous challenges. Business processes in insurance as well as the results of these business processes are the real interface to policyholders. Modeling and analysis of business process in insurance ensure organizations to focus on the customer and increase the efficiency and quality of work. Managing critical business processes in every single organization, likewise in insurance is a key factor for the success. To succeed in today’s business environment, insurance companies must possess two important things: 1. Business processes that are cost effective and error-f...
free text keywords: business process, business process management, business process operationalization, insurance, jel:G22
27 references, page 1 of 2

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