publication . Article . 2010

A Quality Management Perspective

Vanita Yadav; B.A. Metri;
Open Access
  • Published: 01 Jan 2010 Journal: International Journal of Innovation in the Digital Economy (IJIDE), volume 1, issue 4 October, pages 41-53
<jats:p>Despite the phenomenal growth in outsourcing of various business functions like Enterprise Systems outsourcing, IT outsourcing, and Business Process outsourcing, there has been relatively less attention given to the high-risk area of outsourcing contracts. In this regard, contract has been the conventional medium for governing outsourcing relationships. This study aims to bring forward the importance of quality in the entire contracting process, involving contract planning, pre-contract negotiation, contract formulation, and post-contract management. Specifically, the objective of this paper is to posit a quality framework for planning and analyzing outs...
ACM Computing Classification System: InformationSystems_GENERAL
free text keywords: Knowledge management, business.industry, business, Process management, Knowledge process outsourcing, Economics, Quality management, Business process outsourcing, Staff augmentation, Negotiation, media_common.quotation_subject, media_common, Outsourcing, Enterprise system
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