publication . Article . 2008

Perceived Satisfaction with Public Transport Service in Nine European Cities

Markus Fellesson; Margareta Friman;
Open Access
  • Published: 01 Jan 2008
Abstract
<jats:p>The present study provides a transnational comparison of the perceived service satisfaction with public transport in eight European countries. Data was collected from 9,542 respondents in Stockholm, Barcelona, Copenhagen, Geneva, Helsinki, Vienna, Berlin, Manchester, and Oslo. The respondents rated their agreement with 17 attribute-related statements regarding local public transport services. Using factor analysis, this study identifies the four satisfaction dimensions of system, comfort, staff, and safety, which were present in most, but not all of the cities. These findings indicate that there are differences in how public transport is perceived. This ...
Persistent Identifiers
Subjects
free text keywords: Public Economics,, Public relations, business.industry, business, Geography, Public transport service, Public transport, Perception, media_common.quotation_subject, media_common, Media studies, Customer satisfaction, Service satisfaction, Perceived satisfaction
Any information missing or wrong?Report an Issue