The diffusion of eGovernment in public administration bodies. The links between back and front office service

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Arduini Davide; Belotti Federico; Denni Mario; Giungato Gerolamo; Reggi Luigi; Zanfei Antonello;
  • Journal: Economia dei Servizi,issue 3,pages343-366
  • Related identifiers: doi: 10.2382/27529
  • Subject: public administration, innovation adoption and diffusion, electronic government, ICT, back office, front office

This paper contributes to explaining the dynamics of eGovernment diffusion in Italian municipalities which play a key role in interfacing citizens and Local Public Administrations. By defining appropriate synthetic indicators, the study will analyse the relationships be... View more
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