publication . Article . 2012

Content analysis of hotel websites: Case study of Croatia

Jelena Musanovic;
  • Published: 01 Jan 2012
Abstract
In the competitive hotel industry the content of hotel websites has an important role in achieving and maintaining business success and profitability. The purpose of this study is to analyze the websites of a selected group of hotels (three, four and five star) by applying content analysis by six dimensions (contact information, information about facilities, reservations and the surrounding area, as well as communication with customers and web-site functionality) and 22 characteristics. The aims of this study are: (1) theoretically explore the term of content analysis, (2) evaluate hotel websites in Croatia by applying Content analysis, (3) present the results o...
Subjects
ACM Computing Classification System: ComputingMilieux_MISCELLANEOUS
free text keywords: content analysis, hotel websites, hotel industry, descriptive statistics, Croatia, jel:L83, jel:L81

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