34 references, page 1 of 3
1. Donabedian A. An introduction to quality assurance in health care. Oxford University Press; 2003. p 47.
2. Andaleeb S. Service quality perceptions and patient satisfaction: a study of hospitals in developing countries. Soc Sci Med 2001; 52: 1359-1370. [OpenAIRE]
3. Donabedian A. Special article: The quality of care: how can it be assessed? archives of pathology & laboratory medicine. Nov. 1997; 121(11): 1145.
4. Zastowny TR, Roghman KJ, Cafferata GL. Patient satisfaction and the use of health services. MedCare. 1989; 27:705-23.
5. Ramirez T, Nájera A, Nienda G. Percepción de la Calidad de los servicios de salud en México: perspectiva de los usuarios. Salud Publica Mex.1998; 40:3-12.
6. Jiménez R. Indicadores de calidad y eficiencia de los servicios hospitalarios. Una mirada actual. Rev Cubana Salud Pública. Ene-mar. 2004; 30 (1).17-36.
7. Fitzpatrick R. Surveys of patient satisfaction: I-important general considerations. BMJ 1991; 302: 887-889.
8. Boudreaux ED, D'Autremont S, Wood K, Jones GN. Predictors of emergency department patient satisfaction: stability over 17 months. Acad Emerg Med. 2004 Jan;11(1):51-8.
9. Sitzia J, W ood N. Response rate in patient satisfaction research: an analysis of 201 published studies. Int J Qual Health Care. 1998; 10: 311-317. [OpenAIRE]
10. Sistema de Información para la Calidad. Resolución 1446 del 8 de mayo. Ministerio de la protección social. 2006. Disponible en: http://mps.minproteccionsocial.gov.co/ vbecontent/NewsDetail.asp?ID=15504&IDCompany=11 Consultado: enero 2011.
11. Trowt A, Magnuson R, Hedges J. Patient satisfaction investigation and emergency department: What does Literature say?. Academic Emergency Medicine. Jun 2007;7(6):695- 709.
12. Van Campen C, Sixma H, Friele RD, Kerssens JJ, Peters L. Quality of care and patient satisfaction: a review of measuring instruments. Med Care Res Rev. 1995; 52: 109- 133.
13. Quintana JM, Aróstegui I, Arcelay A, García M, Ortega M, Candelas S. Patient satisfaction survey on emergency departments in acute care hospitals. Gac Sanit. 1999 JanFeb;13(1):38-45.
14. Hernan M, Jiménez JM, March JC, Silió F. Calidad percibida por los clientes del Hospital Costa del Sol. Granada: Escuela Andaluza de Salud Pública, 1996.
15. Serrano R, Loriente N [Internet]. The anatomy of patient satisfaction. Salud pública Méx. 2008; 50(2): 162-172. [OpenAIRE]
34 references, page 1 of 3