publication . Other literature type . 1996

Airline Quality Rating 1996

Bowen, Brent D.; Headley, Dean E.;
Open Access
  • Published: 01 Apr 1996
  • Publisher: Purdue University
  • Country: United States
The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple factors important to consumers. Development history and calculation details for the AQR rating system are detailed in The Airline Quality Rating issued in April, 1991, by the National Institute for Aviation Research at Wichita State University. This current report, Airline Quality Rating 1996, contains monthly Airline Quality Rating scores for 1995. Additional copies are available by contacting Wichita State University or the University of Nebraska at Omaha. The Airline Quality Rating 1996, contains a brief...
free text keywords: airline quality rating, airline, TSA, customer service, AQR
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Other literature type . 1996
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