publication . Other literature type . Report . 2013

Airline Quality Rating 2013

Name: Airline Quality Rating 2013
Keywords: airline quality rating, AQR, airline, customer service, Other Business

Brent D. Bowen; Dean E. Headley;

Open Access

Published: 08 Apr 2013

Publisher: Purdue University

Country: United States

Summary

Abstract

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2013, reflects monthly Airline Quality Rating scores for calendar year 2012. AQR scores for 2013 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers over the calendar year of 2012. The Airline Quality Rating 2013 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of having at least 1% of domestic scheduled-serv...

doi: 10.5703/1288284315056

Subjects

free text keywords: airline quality rating, AQR, airline, customer service, Other Business, Business, Marketing, Quality rating, Advertising, Quality assurance, business.industry, Consumer satisfaction

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