publication . Other literature type . 2001

Airline Quality Rating 2001

Bowen, Brent D.; Headley, Dean E.;
Open Access
  • Published: 01 Apr 2001
  • Publisher: Purdue University
  • Country: United States
Abstract
The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, Airline Quality Rating 2001, reflects monthly Airline Quality Rating scores for 2000. AQR scores for the calendar year 2000 are based on 15 elements that focus on airline performance areas important to air travel consumers. The Airline Quality Rating 2001 is a summary of month-by-month quality ratings for the ten major U.S. airlines operating during 2000. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of on-time a...
Subjects
free text keywords: airline quality rating, airline, TSA, customer service, AQR
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Other literature type . 2001
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