Airline Quality Rating 2001

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Bowen, Brent D.; Headley, Dean E.;
(2001)
  • Publisher: Purdue University
  • Subject: airline quality rating | airline | TSA | customer service | AQR

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, Airline Quality Rating 2001, reflects monthly Airline Quality Rating scor... View more
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