Value co-creation through e-services:Driving servitisation and building relationships

Bachelor thesis English OPEN
Huck, Jana Lisa (2016)
  • Publisher: Karlstads universitet
  • Subject: Servitisation | Value Co-creation | E-services | Manufacturer- Customer Relationships | Manufacturing

Manufacturing firms have begun to add services to their product portfolios for interacting with customers and accessing their value creation processes.Through the technological possibilities of delivering services, e-services have emerged as a new research field. So far... View more
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