Trust in vehicle technology

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Walker, Guy, H. ; Stanton, Neville, A. ; Salmon, Paul (2016)

Driver trust has potentially important implications for how vehicle technology is used and interacted with. In this paper it will be seen how driver trust functions and how it can be understood and manipulated by insightful vehicle design. It will review the theoretical literature to define steps that can be taken establish trust in vehicle technology in the first place, maintain trust in the long term, and even re-establish trust that has been lost along the way. The implication throughout is that trust is a good thing for the acceptance of vehicle technology, and for safe, efficient and enjoyable driving in general. The further implication is that trust is a powerful variable that is available to be favourably manipulated by the vehicle designer to ensure successful implementations of vehicle technology.
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