publication . Article . 2003

Audiometric findings in call centre workers exposed to acoustic shock

Lawton, B.W.;
Open Access English
  • Published: 01 Jan 2003
Abstract
More and more people in the United Kingdom are using the telephone to interact with suppliers of goods and services. This growth of call centre usage has required an increase in the number of call centre workers; an estimated 2% of the UK working population is now employed in call centres 1. This relatively new occupation has found itself subject to a longrecognised occupational hazard: acoustic shock.<br/>Acoustic shock is broadly defined as a sudden and unexpected burst of noise transmitted through the call handler’s headset; this noise is usually high frequency. The signal may be caused by interference on the telephone line, by mis-directed faxes, or by a ...
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Article . 2003
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