publication . Conference object . Part of book or chapter of book . 2013

Design Lessons from Deploying NFC Mobile Payments

Rui José; Helena Rodrigues; Ana Melro; André Coelho; Marta C. Ferreira;
Restricted English
  • Published: 01 Jan 2013
  • Publisher: Springer
  • Country: Brazil
Abstract
The adoption of mobile payment systems is known to face multiple concerns regarding security, usability and value proposition. In this work, we start from the assumption that initial acceptance will always be weak because of the lack of an established usage frame. Instead, we focus on understanding how we can leverage upon the real contact with the technology to create a solid path for gradual acceptance through the development of new practices and the in- creasing perception of value. In this study, we report on our findings with a re- al-world prototype of a NFC-based payment system. We identify a set of design lessons that may help to improve the initial phas...
Subjects
free text keywords: Mobile payments, NFC, User experience, Payment system, business.industry, business, Leverage (finance), Mobile payment, Human–computer interaction, Payment, media_common.quotation_subject, media_common, Computer science, Usability, Value proposition, User experience design, Perception
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publication . Conference object . Part of book or chapter of book . 2013

Design Lessons from Deploying NFC Mobile Payments

Rui José; Helena Rodrigues; Ana Melro; André Coelho; Marta C. Ferreira;