publication . Article . 2015

Performance, labour flexibility and migrant workers in hotels: An establishment and departmental level analysis

Yaduma, N; Williams, A; Lockwood, A; Park, S;
Open Access English
  • Published: 01 Sep 2015
  • Publisher: Elsevier
© 2015. This paper analyses flexible working, and the employment of migrants, as determinants of performance in hotels, utilising a highly disaggregated data set of actual hours worked and outputs, on a monthly basis, over an 8 year period for 25 establishments within a single firm. It examines not only inter-establishment, but also intra-establishment (departmental) variations in performance. The analysis also systematically compares the findings based on financial versus physical measures, against a background where existing research has utilised diverse and, sometimes, hybrid measures of performance and productivity. While generally confirming significant rel...
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