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FORCED DIGITALIZATION IN TIMES OF CRISIS- An exploratory study of Danish universities during 2020 COVID-19 pandemic: An exploratory study of Danish universities during 2020 COVID-19 pandemic

Authors: Cracana, Alex Ionel; Ciocirlan, Ioan Valentin;

FORCED DIGITALIZATION IN TIMES OF CRISIS- An exploratory study of Danish universities during 2020 COVID-19 pandemic: An exploratory study of Danish universities during 2020 COVID-19 pandemic

Abstract

Digitalization is a known phenomenon that has experienced an exponential growth in the last two decades and is being used in different industries by organizations, although not at the same level. In the context of the COVID-19 pandemic, the rate of adopting and using digitalization has exponentially increased as for the many organizations represented the only way to ensure their continuity. Taking into account this exceptional setting, the thesis focuses on the educational sector, which urgently needed to incorporate new digital solutions, given the pandemic restrictions. We propose the concept of “forced digitalization” in order to understand the experience of these organizations, and research the effects and sustainability of the changes brought by forced digitalization. In order to answer these, we chose to gather empirical qualitative data from eight universities in Denmark through in-depth interviews, each one of them with different educational profiles. The participants were people that had direct implication with adopting digitalization within their universities. The analysis of this data helped us identify and conceptualize the phenomenon of “forced digitalization”. The analysis and findings of this paper reflect that the digitalization undergone in the Danish universities was forced upon them and this can be seen from different perspectives by using the Embedded Digitalization model as an analytical framework. With the purpose to answer the research questions, this thesis proposed a revised application model that can be applied in crisis periods through which a university can better manage the forced digitalization by taking into account the institutional context.

Country
Denmark
Related Organizations
Keywords

pandemic, embedded digitalization, COVID-19 pandemic, COVID-19, forced digitalization, Danish universities, digitalization

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citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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