publication . Master thesis . 2011

Stakeholder management in a multicultural environment : A case-study of a global retailer entering the Russian Market

Izmaylova, Dinara; Zuccon, Federica;
Open Access English
  • Published: 01 Jan 2011
  • Publisher: Umeå universitet, Handelshögskolan vid Umeå universitet
  • Country: Sweden
Abstract
Nowadays, an increasing number of global retailers such as IKEA, Carrefour and Auchan, are expanding their business internationally: internationalization is seen as a way to face competitors as well as to enhance position on the market. In particular, emerging markets are becoming a fertile field for investing resources due to their fast economic development and growing disposable income of the local population. A number of market actors (or stakeholders) affect or are affected by the internationalization process, and therefore stakeholder management determines its success to a large extent. Thus, stakeholder management competences are becoming increasingly impo...
Subjects
free text keywords: stakeholder management, internationalization, cross-cultural management, global retailer, Business studies, Företagsekonomi
Related Organizations
26 references, page 1 of 2

3.2.1. Main internationalization theories................................................................. 16 3.2.2. Internationalization process in the retail sector............................................. 18 3.2.3. Internationalization process in the Russian market....................................... 18 3.3.1 Definition and classification........................................................................... 19 3.3.2 Characteristics and attributes of stakeholder-management relations ............. 20 3.3.3 Stakeholder influence strategies..................................................................... 21 3.3.4. Interpretation of the environment by organizations.

Source: Mitchell et al., 1997; p.858.......................................................................... 113 APPENDIX 4. A sorting of Rationales for Stakeholder Identification.

Source: Mitchell et al., 1997; pp. 860-862. .............................................................. 114 APPENDIX 5. Contrasting models of the Corporation.

Source: Donaldson & Preston, 1995; pp.68-69. ....................................................... 116 APPENDIX 6. Stakeholder typology.

Source: Mitchell et al., 1997; p.874.......................................................................... 117 APPENDIX 7. Typology of resource relationships.

Source: Frooman, 1999; p.199.................................................................................. 117 APPENDIX 9. Styles of stakeholder management.

Source: Mattingly & Greening, 2002 ....................................................................... 118 APPENDIX 10. Typology of interpretation models.

Source: Daft & Weick, 1984..................................................................................... 118 APPENDIX 11. Stakeholder mapping...................................................................... 119 APPENDIX 12. Stakeholder Circle.

Source: Bourne & Walker, 2005; p.8. ...................................................................... 124 APPENDIX 13. Sample stakeholder analysis matrix. Source: PMI, 2008............... 125 APPENDIX 14. Strategic Responses to Institutional Processes.

Source: Oliver, 1991; p.152. ..................................................................................... 125 APPENDIX 15. Structural Classification of Stakeholder Influences: Organizational Responses to Stakeholder Pressures. Source: Rowley, 1997; p.901......................... 125 APPENDIX 16. Stakeholder strategy formulation process.

Source: Freeman, 1984. ............................................................................................ 126 APPENDIX 17. Project Stakeholder Management Strategy Framework.

Source: Sutterfield et al., 2006; p.33. ....................................................................... 127 APPENDIX 18. A project stakeholder management process.

Source: Karlsen, 2002; p.23...................................................................................... 127 APPENDIX 19. Project Communications Management Overview.

Source: PMI, 2008. ................................................................................................... 128 APPENDIX 20. Hofstede's cultural map. Source: Schneider & Barsoux (2003). ... 129 APPENDIX 21. Interview guide............................................................................... 130 Figure 3. Network of an organization. Source: Rowley, 1997; p.891............................ 40 Figure 4. Classification of stakeholder influences. Source: Rowley, 1997; p.901......... 40 Figure 5. Power/interest matrix. Source: Johnson et al., 2008; p.156............................ 41 Figure 6. Resource dependency matrix. Source: Frooman, 1999; p.200....................... 41 Figure 7. Typology of stakeholders. Source: Mitchell et al., 1997; p.874. .................... 42 Figure 8. Stakeholder management framework.............................................................. 44 Figure 9. Relationship between research design and methods of data collection.

Source:De Vaus, 2001, p. 10. ......................................................................................... 48 Figure 10. Structure of the IKEA group of companies.

26 references, page 1 of 2
Any information missing or wrong?Report an Issue