publication . Bachelor thesis . 2008

Utveckling av nyckeltal för logistiska tjänster : En studie vid logistikföretaget Foria

Larsson, Andreas; Duchén, Sebastian;
Open Access Swedish
  • Published: 01 Jan 2008
  • Publisher: Linköpings universitet, Institutionen för teknik och naturvetenskap
  • Country: Sweden
The purpose of this thesis is to identify and define Key Perfomance Indicators (KPIs) and value adding services which are used to describe the quality of Forias logistics services from different aspects. The KPIs should be attractive to both Foria and their customers, with the aim to strengthen the interaction between both parties. The basis for this work is a research in which a literature review and a survey of the market for Swedish logistic service providers were carried out. An analysis of the present situation of Foria was carried out, where a number of people in the company were interviewed. These elements were used together with definitions of KPIs to pe...
free text keywords: key performance indicators, value adding services, Nyckeltal, mervärdestjänster, nyckeltal i relation mellan företag och kund
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