publication . Doctoral thesis . 2010

Managing Risks in Business Critical Outsourcing : A Perspective from the Outsourcer and the Supplier

Malmgren, Mike;
Open Access English
  • Published: 01 Jan 2010
  • Publisher: Linköpings universitet, Institutionen för ekonomisk och industriell utveckling
  • Country: Sweden
Companies are increasingly outsourcing business critical activities to suppliers of outsourcing services. As the complexity and business  criticality of the outsourced activities increases, the risk of poor performance increases. This thesis studies large scale outsourcing in the telecom industry where a recent trend is to transfer the development, operation and maintenance of the telecom infrastructure to telecom equipment suppliers. The significance of this type of outsourcing is that the outsourced activity is the revenue generating part of the telecom operators business. Part 1 discusses the purpose and research questions followed by the theoretical underpin...
free text keywords: Outsourcing, managing risks, TCA, organizational relationships, telecom industry, Engineering and Technology, Teknik och teknologier
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