publication . Bachelor thesis . 2010

Assessing the Total cost of ownership of ERP systems : Case study analysis on the factors behind customer costs in recent minor implementations

Rydgård, Göran; Palmberg, Nils;
Open Access English
  • Published: 01 Jan 2010
  • Publisher: Linköpings universitet, Ekonomiska informationssystem
  • Country: Sweden
Abstract
This master’s thesis presents a model for calculating the total cost of ownership (TCO) of relatively small ERP implementations, including two years of running the system. The main factors affecting the cost items in the model are also analyzed, based in part on four case projects that the consultancy company Acando has carried out recently and in part on literature. The case projects were investigated through interviews with key actors in the projects from Acando and the customer, and through invoicing and project documentation in Acando’s databases. It is important to note that it is the cost side of the projects that is in focus in this thesis. Realized value...
Subjects
free text keywords: ERP, TCO, Total Cost of Ownership, Acando, Industrial engineering and economy, Industriell teknik och ekonomi
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