Business Process Modeling for Domain Outbound Logistics System: Analytic Perspective with BPMN 2.0
Khabbazi, Mahmood Reza
- Publisher: IDOSI publications
Produktionsteknik, arbetsvetenskap och ergonomi | Production Engineering, Human Work Science and Ergonomics | BPMN; Business process modeling; Computer-aided systems; Outbound logistics
This paper proposes a generic"to-be" business processes model for domain highest-level outbound logistics system representing the possible alternative structure and behaviour of the system in respect to x-party logistics services applicable in Small-to-medium sized enterprises. The generic framework of outbound logistics model consists of one main modular system named as the Shipping System including five internal sub-systems of the shipping core, shipping requirement, First Party Logistics (1PL), Third Party Logistics (3PL) and Customer Relationship Management (CRM) systems. The shipping system business process model supports all outbound logistics activities interacting with the customer, 3PL provider and other back office systems such as order system and inventory system. The modelling procedure is elaborately discussed to provide a business analytical view from various activities within the outbound logistics system. Moreover, the model provides essential knowledge input for system development and improvement through capturing all significant highest-level business process and sub-processes and revealing potential automation capabilities on data capturingas well as the process monitoring.