The sales support department performs calculations concerning maintenance offerings for civil engines based on the use of complex tools. This report describes the missions conducted during my Master's thesis: firstly, the establishment of a monitoring and security tool in the process of calculating maintenance costs. The second achievement is the creation of a tool for decision support in order to estimate and compare some of the maintenance costs associated with the use of the new commercial engine and those associated with its competitor. The goal is to estimate offers configurations giving advantages for Snecma.
free text keywords: engine maintenance, Shop-Visit planning, statistics, reliability