publication . Bachelor thesis . 2012

Closing the Loop : Reverse supply chain management andproduct return processes in electronics retailing

Gorskova, Julija; Ortega, Edrion;
Open Access English
  • Published: 01 Jan 2012
  • Publisher: Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Centre of Logistics and Supply Chain Management
  • Country: Sweden
Abstract Problem There is a gap in the knowledge concerning reverse product flows due to a lack of research and empirical data in the field of reverse supply chain management in general. Furthermore, more research is needed to investigate the factors influencing the decision making process regarding the right reverse supply chain recovery option choice for companies in order to close the supply chain loop. Processing product returns has become a critical activity for organisations as the volume of goods flowing back through the supply chain rapidly increases, and the electronics retail industry is not an exception and it could even be considered as the starting ...
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